Terms & Conditions
Last Updated: March 2026
By proceeding with payment, you acknowledge that you have read, understood, and agree to the following Terms & Conditions.
1. Brokerage Services
Bruxen Auto is a licensed vehicle transportation broker, not a motor carrier. Bruxen Auto arranges transportation services by contracting with independent licensed and insured motor carriers. Bruxen Auto does not physically transport vehicles and therefore is not responsible for damages occurring during transport. The assigned carrier is solely responsible for the safe transportation of the vehicle.
2. Carrier Assignment
Once a customer accepts a quote, Bruxen Auto begins the process of securing a licensed carrier forthe shipment.When a carrier is secured, the customer will receive the carrier’s contact information and dispatch details. Payment is requested only after a carrier has been successfully assigned to the shipment.
3. Pickup & Delivery Requirements
An adult (18 years or older) must be present at both pickup and delivery of the vehicle.Pickup and delivery dates are estimates only and are not guaranteed. Transport schedules may beaffected by weather, traffic conditions, mechanical issues, road closures, government regulations, or other logistical factors beyond the control of Bruxen Auto or the carrier. Customers will receive updates when the carrier confirms the pickup schedule.
4. Pricing Accuracy
The quoted shipping price is based on the information provided by the customer, including but not limited to:
• vehicle year, make, and model
• vehicle condition (operable or inoperable)
• pickup and delivery locations
• requested timing
If shipment details change after confirmation, the final transport price may be adjusted accordingly.
5. Payment Terms
Payment is processed securely through the Bruxen Auto payment system. Payment becomes due after a carrier has been assigned to the shipment. Once payment is completed and dispatch has begun, the transaction is considered final.
6. Cancellation Policy
Orders cancelled before a carrier is assigned may be cancelled without penalty.Orders cancelled after a carrier has been assigned may not be eligible for a refund, as carrier dispatch commitments and operational costs have already been incurred.
7. Vehicle Condition & Bill of Lading
At pickup and delivery, the carrier will complete a Bill of Lading documenting the vehicle’s condition.The Bill of Lading serves as:
• inspection report
• transport authorization
• delivery receipt
Customers must carefully inspect the vehicle with the carrier and verify the recorded condition before signing the document.Customers are strongly encouraged to take photos or videos of the vehicle prior to pickup and at delivery.
8. Damage Claims
Any damage occurring during transport must be noted on the Bill of Lading at delivery. All damage claims must be filed directly with the carrier’s insurance provider. Bruxen Auto will assist customers with carrier contact information but is not responsible for damage claims or insurance settlements.
9. Personal Items in Vehicle
Customers may place up to 100 lbs of personal belongings inside the vehicle during transport, stored securely below the window line. Items are transported at the customer’s own risk. Bruxen Auto and the carrier are not responsible for loss or damage to personal items. Hazardous, illegal, or sensitive materials must not be placed inside the vehicle.
10. Vehicle Operability
Vehicles must be in operable condition unless otherwise disclosed at the time of booking. Non-operational vehicles must be reported in advance and may require special equipment or additional fees.
11. Accessibility of Pickup & Delivery Locations
Door-to-door service is provided whenever possible. However, if the carrier cannot safely access the exact pickup or delivery address due to:
• road restrictions
• low-hanging branches
• narrow streets
• safety concerns
pickup or delivery may occur at a nearby accessible location.
12. Force Majeure
Bruxen Auto and the carrier shall not be held liable for delays caused by circumstances beyond reasonable control, including but not limited to:
• severe weather
• traffic accidents
• mechanical failures
• road closures
• government actions
• natural disasters
13. Electronic Acceptance
By proceeding with payment through the Bruxen Auto platform, the customer confirms acceptance of these Terms & Conditions.This electronic acceptance constitutes a legally binding agreement between the customer and Bruxen Auto.
14. Chargeback Agreement
By submitting payment, the customer agrees not to initiate a credit card chargeback for services that have been arranged in accordance with these Terms & Conditions. Customers agree to contact Bruxen Auto directly to resolve any disputes prior to initiating a chargeback with their payment provider.
15. Service Fulfillment
The customer acknowledges that Bruxen Auto fulfills its brokerage service once a licensed carrier has been secured and assigned to the shipment. Payment covers the brokerage service of arranging transportation and securing a carrier.
16. Dispute Resolution
In the event of a dispute, the customer agrees to first attempt resolution directly with Bruxen Auto. If a dispute arises regarding vehicle damage or transport execution, the claim must be filed directly withthe assigned carrier’s insurance provider.
17. Limitation of Liability
Bruxen Auto’s liability is limited to the brokerage service of arranging transportation between the customer and a licensed carrier. Bruxen Auto is not responsible for:
• transport delays
• vehicle damage
• mechanical failures
• acts or omissions of the carrier
Refund and Cancellation Policy
Bruxen Auto provides vehicle transport brokerage services by arranging transportation with licensed and insured motor carriers. This policy explains when orders may be cancelled and when refunds may apply.
1. Brokerage Service Explanation
Bruxen Auto acts as a transportation broker and does not physically transport vehicles. Our service consists of locating, securing, and coordinating a licensed carrier for the customer's shipment.
2. Cancellation Before Carrier Assignment
Customers may cancel their order at any time before a carrier has been assigned. If a carrier has not yet accepted the shipment, the brokerage service has not been completed and the order may be cancelled without penalty.
3. Cancellation After Carrier Assignment
Once a licensed carrier has been secured and assigned to the shipment, Bruxen Auto has fulfilled its brokerage service of arranging transportation. At that point dispatch coordination begins between the carrier and the customer. Because the brokerage service has already been performed and carrier scheduling commitments have been made, cancellations after carrier assignment may not be eligible for a refund.
4. Service Fulfillment
The customer acknowledges that Bruxen Auto fulfills its brokerage obligation once a licensed carrier accepts the shipment and dispatch confirmation occurs.
5. Payment Authorization
By submitting payment, the customer authorizes Bruxen Auto to charge the agreed service fee for brokerage services related to arranging vehicle transportation.
6. Chargeback Agreement
Customers agree not to initiate a credit card chargeback for services that have been arranged in accordance with the Terms and Conditions. Customers agree to contact Bruxen Auto directly to resolve any dispute before initiating a chargeback with their payment provider. If a dispute relates to vehicle damage or delivery issues, the claim must be filed directly with the assigned carrier or the carrier insurance provider.
7. Refund Processing
If a refund is approved by Bruxen Auto under applicable circumstances, refunds will be issued through the original payment method used for the transaction.
8. Policy Updates
Bruxen Auto reserves the right to update this Refund and Cancellation Policy when necessary to reflect operational or regulatory changes.
Prohibited Items Policy
Bruxen Auto is committed to maintaining safe and compliant vehicle transport operations. This Prohibited Items Policy outlines items that customers are not permitted to ship inside vehicles transported through our network of licensed carriers. These restrictions are intended to comply with transportation regulations and to ensure the safety of drivers, vehicles, and cargo.
1. General Policy
Vehicle transport carriers are licensed to transport vehicles only. Personal belongings may be placedinside the vehicle in limited quantities; however, certain items are strictly prohibited from being shipped inside vehicles due to safety, legal, or regulatory restrictions.
2. Prohibited Items
• Illegal drugs or controlled substances
• Firearms, ammunition, explosives, or weapons
• Hazardous materials including gasoline containers, propane tanks, or chemicals
• Flammable, combustible, or corrosive substances
• Cash, financial instruments, or valuable documents
• Jewelry, precious metals, or high value collectibles
• Perishable goods such as food products
• Animals or living organisms
• Contraband or stolen property
• Any items that violate federal, state, or local transportation regulations
3. Personal Items Policy
Customers may place a limited amount of personal belongings inside the vehicle, generally not exceeding approximately 100 pounds, and all items must be stored securely below the window line. Personal items are transported at the customer's own risk. Neither the carrier nor Bruxen Auto is responsible for loss or damage to personal belongings placed inside the vehicle during transport.
4. Carrier Right to Refuse Shipment
Carriers reserve the right to refuse transport of a vehicle if prohibited items are discovered during pickup inspection. If prohibited items are present, the carrier may require their removal before loadingthe vehicle.
5. Compliance with Transportation Regulations
All shipments arranged by Bruxen Auto must comply with applicable federal, state, and transportation safety regulations. Customers are responsible for ensuring that their vehicle does not contain prohibited materials prior to pickup.
6. Policy Updates
Bruxen Auto reserves the right to update this Prohibited Items Policy to reflect regulatory changes or operational requirements.